Service

HOW DO I SIGN UP FOR GARBAGE SERVICE?

Sign up online or call our office and one of our friendly customer service representatives will help you get your service started.

MY TRASH WAS NOT EMPTIED, WHAT NOW?

Please call our office. If you had your container out on the curb by 6am on your pick-up day, we will send a truck back by your house at no charge. If your container was not out, we will send a truck to empty your can and charge you our “Go Back” fee.

DO YOU PICK UP MY TRASH ON HOLIDAYS?

Yes! We provide service on your regularly-scheduled service day 51 weeks a year. The only week that is interrupted is Christmas Week. Learn more about this year’s Christmas schedule.

I OCCASIONALLY HAVE MORE TRASH THAN WILL FIT IN MY CONTAINER

Please call our office. One of our customer service representatives will provide you with a Bag Tag for $3. You can use the tags any time you have extra garbage. Your driver will check the extra bags that you place at the curb for a tag and if you have one, they will take the bag. Our trucks have cameras on them to document your extra garbage. If your container is overfull the driver will empty it after taking a picture and add the extra charge to your account.

I AM DOING A PROJECT AND HAVE A LOT OF EXTRA GARBAGE

We offer temporary 3- and 4-yard bin service. Learn more about Rent-A-Bins. If you are doing a very large project and plan on having more than just a few yards of garbage you can alternatively contact Paso Robles Roll-Off, Inc.

Recycling

WHERE CAN I RECYCLE BEVERAGE CONTAINERS FOR CRV?

IWMA Buy Back List (805) 782-8530

SA Recycling (805) 227-1090

WHAT IS RECYCLABLE?

Visit our Recycling list for more information.

Hazardous Materials

WHERE CAN I DISPOSE OF HAZARDOUS MATERIALS?

Hazardous waste can be dropped off at Paso Robles Landfill on Saturdays from 11am–3pm with the exception of holidays and rainy days.

It is open to all residents of San Luis Obispo County free of charge (up to 15 gallons or 125 pounds). Small businesses must first call (805) 782-8530.

Unacceptable waste includes: explosives (ammunitions), compressed gas cylinders (less than 20 gallons), radioactive waste, contaminated soil.

City of Paso Robles: Guide to Hazardous Waste

Integrated Waste Management Authority (805) 782-8530

CalRecycle (916) 322-4027

Billing

AUTOPAY – ACH

If you would like us to automatically debit your savings or checking account on the 10th (or shortly after if the 10th is not a business day) each month, this program is for you. Customers enrolled in the program still receive a paper bill but it will have a message saying “AutoPay Do Not Pay”.

In order to enroll in our automated ACH payments program you need to complete an application form that gives us permission to debit your bank account. Enroll for ACH online or contact our office and we will mail/fax you a copy of the form to fill out.

AUTOPAY – CREDIT CARD

We can process your credit card each month for your total bill amount. This program is similar to the ACH AutoPay program except we use either your VISA or MasterCard as your payment source. You will continue to receive a paper bill and it will have a message on it saying “AutoPay Do Not Pay”.

These programs are ideal for those who do not want to worry about late payments or the hassle of mailing or hand-delivering a payment.

RESIDENTIAL BILLING

We mail our residential billing on the first business day of every month. Charges are due upon receipt and are delinquent after the 20th of the month.

COMMERCIAL BILLING

Commercial customers are billed on the last business day of the month for the services rendered during that month. Charges are due upon receipt and are delinquent after the 15th of the month.

Website Issues

THE WEBSITE DOESN’T DISPLAY CORRECTLY

Please email our webmaster. Please include your operating system, web browser and its version. We want to make sure that this website is easily accessed by all of our customers.